WHY WAS MY REQUEST REJECTED?

Check your text/email for the reason given in the "Details" line and follow instructions below:

"Register Tenants" / "Update Lease for Tenant Registration"

All Tenants (excluding Dominion and Springwoods apartments) must be registered through Tenant Registration to create an account in CellBadge. This shows proof of current residency in the Association.

Once Tenant Registration is complete with Administration, re-submit Initial Add Request of CellBadge to have your account approved.

"Apartments Send Up-to-Date Lease"

Renters who reside in Dominion of Lake Ridge or Springwoods Apartments do NOT need to complete Tenant Registration, but will be required to show proof of current residency in the Association by sending an up-to-date lease (no charge) to recreation@lakeridgeva.com to gain access to the pools. 

Once lease is sent, re-submit Initial Add Request (Step 1) of CellBadge to have your account approved.

"Send Proof of Residency"

As CellBadge access is for permanent residents only, proof of residency linking each Member to their Lake Ridge address may be requested during the registration process. 

One of these acceptable forms of proof for each Member can be emailed to poolaccess@lakeridgeva.com for approval:

WHY IS MY CHECK-IN "INVALID"?

Finance Balance / Covenants Violation

Any property not in good standing, e.g., account balance with Finance and/or open violation with Covenants, can be marked "Invalid" and temporarily denied access to pools. Contact the Office (703-491-2154) to speak to the appropriate department on how to resolve the hold.

Expired Lease for Tenant Registration

If the lease on file for Tenant Registration expires, the status of the CellBadge account will shift to "Invalid" and access to the pools will be temporarily denied.

To update registered Tenants, email an addendum to Administration at adminteam@lakeridgeva.com.

Household Behavioral Incident

A Member's status can be marked "Banned" if Pool Rules are not followed. The length of time will be determined by the Recreation Director to be discussed with offenders and/or guardians of minors.

Photo Identification

Photo Identification is required for all Members to enter the pools. If a resident is unable to upload a photo, a lifeguard can take one with a tablet at the pool when presented with a valid photo ID with Lake Ridge address listed. 

If a resident wishes not to have a photo on file, they must present a valid photo ID with their Lake Ridge address at EACH visit to enter the pool. This applies to both adults and minors.

To avoid complications and slowing down the check-in process, we recommend all residents complete the CellBadge process as intended with a photo on file for each member.