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1. Can I have someone else pick up/drop off the key?

No, unless they are on the contract. - As specified in the rental conditions, rentals are not permitted on behalf of another party-- only Member(s) listed on the rental contract are permitted to submit the contract and pick up/return community center key and security deposit. This ensures responsibility remain within the Association. Member(s) of the household may be added to the contract with proof of residency shown and written permission from the renter.

2. Can someone else pay for the rental?

Yes, but not the security deposit. - The rental fee (required up front) can be paid by someone other than the person listed on the contract. However, the security deposit (required the business day before the rental) must match up with the name listed on the contract.

3. What if I need to change my date or cancel my reservation?

Email Request within 10 Business Days of Event. - A written request must be submitted in order to cancel or change a reservation. Email Recreation with your name & address, community center & date reserved, and reason for cancelling or rescheduling. If the request is approved, adjustments will be made to your contract and fee will be charged/withheld as listed in the Rental Conditions.

4. Can I serve alcohol at my event?

Yes, but sale is prohibited. - According to ABC guidelines, if ALL of the following criteria are met for the event, no license is needed:

• The event is private (i.e., not open to the public and not in a public place).
• Money is not exchanged for alcohol or otherwise.
• The event is not held on a club or non-licensed restaurant premises.
• Alcohol purchased for the event is NOT from a wholesaler/distributor.

Consumption of alcoholic beverages by Renter or Renter’s guests or invitees must be in accordance with Virginia law. Association assumes no responsibility for injuries to Renter or Renter’s guests and invitees as a result of the consumption of alcoholic beverages on the premises.

5. What happens if I enter before or after my contract time to set up or clean up?

Forfeiture of Security Deposit. - As specified in the rental conditions, the Association does not permit Renter or Renter’s property to enter the building before or after the times specified on their contract. If the Renter enters outside of this time, the entire deposit is forfeited. Be sure to allow adequate time for set up and clean up at the time of your initial rental.

6. What type of tables and chairs are provided?

Folding Tables & Banquet or Folding Chairs. - 10 six-foot folding tables and 75 chairs are provided at each center. Tall Oaks has 61 rounded banquet chairs and 14 black padded folding chairs, while Canterbury Woods has 75 black padded folding chairs.

7. Are grills or bounce houses allowed outside the center?

No. - The rental of the community center covers the indoor facility. Grilling outside the center as well as the setup of bounce houses or other activities outdoors fall on common ground, which is not covered the Association liability. These activities can be set up on Members' personal property before or after the community center portion of the event.

8. Do I have to clean the center after my event?

Yes. - The Association does not include cleaning services with your rental. Cleaning supplies are provided. Follow the checklist provided on the contract for easy cleanup.

9. What do I do with my trash?

Remove from Premises. - The Association does not have a dumpster for Renter to dispose of bags of trash from their event. All trash must be transported to Renter’s place of residence for their trash service to take care of or disposed of in an authorized dumpster.

10. What should I do if the rental before me left trash or items out of place?

Take Photos & Report to Association. - If there are any issues, take photos of the specific items and call the on-call number. This ensures that the Association holds the correct person responsible to withhold the appropriate amount from their security deposit. There is also a plaque posted on the wall in each center with this information for your reference.